RETURN POLICY

Last Updated: August 13, 2022

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This policy is only applicable to the return of PetitSquares products purchased from PetitSquares.co.uk (not from other retail outlets), within 7 days (one week) from the date of the order (with proof of Order# and confirmation email), with conditions below:

 

1. For PetitSquares 25g ceremonial Matcha, if the bag is unsealed and you have already opened the sachet, they are ineligible for return. Note, you cannot return them because it is food item. If unopened, you can return them in the original unopened PetitSquares packages.

2. For PetitSquares Matcha accessories, equipment or tools (inclusive of bowls, whisks, whisk holders, and scoops), you can return them in original unused condition. The whisk needs to be in its original cylinder container with the inner twist unopened.

 

Instruction for Return:

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1. Please send an email to PetitSquares at: hello@petitsquares.co.uk, to notify us of your intention to return. This email should include a list of the items you wish to return and the reason for the return.

2. If your reason for return is deemed valid we will forward to you a Return Authorisation form which you should complete and once completed, please print and add it to your return package.

3. Then, please pay for your return postage and mail your return products to:

 

PetitSquares Ltd.

Innovation Birmingham Campus C/O Bseen,

Faraday Wharf, Holt Street, Birmingham,

B7 4BB

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​Once we receive your returned PetitSquares products, they will be promptly inspected and if the products meet all the return conditions, we will refund the product cost via the payment method that was used to purchase. Please bear in mind the original delivery cost will not be refunded as the delivery services were already utilised and payment was made to the courier.

 

Damaged Items:

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On occasion products may be damage during the delivery process. In the event that a product was damaged during the delivery process, please email hello@petitsquares.co.uk RIGHT AWAY, latest within three (3) days from the delivery date. The delivery date is the date indicated by the courier on based on the tracking number.

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Please include in your email the following:

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1. Photographs of the damaged product(s), including the details of the damage.

2. Your order ID and payment confirmation

 

Once we have received the information and have confirmed it to be true, we will send you a free replacement of the same product(s).

 

Thank you for your understanding and cooperation.